About our Survey

Trinity Health IHA Medical Group values patient feedback. We partner with Qualtrics, a leading provider of experience management and improvement, to survey our patients. We are focused on improving all aspects of the experience for our patients and believe in sharing the results of our patient surveys. Patients ratings and comments on our website are gathered from our Qualtrics survey and displayed in their entirety.

Who receives the survey?

Patients receive the survey by email or text following their visit. The survey data is used to improve every aspect of the patient experience and is used to help understand patient needs and supports the goal of providing each patient with an exceptional experience of care.

Are all comments posted?

We are committed to posting all patient feedback, both positive and negative, with the following exceptions:

  • Offensive, slanderous, libelous, or profane language
  • Names or detailed descriptions that jeopardize patient privacy or confidentiality
  • Comments about other providers, departments or instances of care

Contact Us

If you did not receive a survey from your recent visit and would like to provide feedback on your experience, please contact us at 877.586.1174 or send an email.