Craig Gertner, MD, is board-certified in internal medicine. Dr. Gertner has clinical interests in preventive care and management of chronic conditions such as hypertension, diabetes and COPD through lifestyle management and traditional medicine.

Philosophy Of Care

"I believe in a patient-centered approach to medicine that involves tailoring current evidence to each individual in their particular situation. It is a dynamic balance of lifestyle modification, prevention and traditional medicine that focuses on an individual's health and goals."

The patient rating score is an average of all responses to care provider related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey and displayed in their entirety. Learn more about our survey process.

Timestamp	Rating	Comment
2019-01-22T00:00:00Z	5 January 21, 2019	Dr. Gertner is an excellent physician, and a wonderful person who provides excellent explanations and grasp of my general health issues and treatment.
2019-01-22T00:00:00Z	5 January 21, 2019	It was my first visit with Dr. Gertner and he was very kind, respectful, and helpful. I intend on using Dr. Gertner for any future visits.
2019-01-22T00:00:00Z	5 January 21, 2019	Quick and friendly experience. Dr Gertner is very knowledgeable and broke down my issues for me and my wife so we could understand.
2019-01-19T00:00:00Z	4.58 January 18, 2019	Very knowledgeable, but likeable doctor. Asked pertinent questions, provided accurate assessment and explanation of my condition and answered my questions in easy to understand language. Nice bedside manner.
2019-01-18T00:00:00Z	5 January 17, 2019	Craig was great, very informative.
2019-01-16T00:00:00Z	5 January 15, 2019	Dr. Gertner is a very good doctor.
2019-01-11T00:00:00Z	5 January 10, 2019	Good listener. Provided options for protection against flu, pneumonia. Respected my decisions regarding my overall health which is my responsibility to do all I am capable of doing to maintain good health. My goal is to not be dependent on Rx Drugs unless absolutely necessary i.e. statin and thyroid.
2019-01-10T00:00:00Z	3.75 January 9, 2019	I went to the doctor because I have had a bad cough and post nasal drip for about seven weeks and I was told to buy Sudafed. Sudafed is not for cough or post nasal drip. I still have a bad cough and terrible post nasal drip and now I have a sharp pain in my ear and head. I don't even think my ears were checked when I came in. I am very disappointed as a first time patient.
2019-01-09T00:00:00Z	5 January 8, 2019	it was excellent
2018-12-26T00:00:00Z	5 December 25, 2018	Provider is fine. Phone times are ....
2018-12-19T00:00:00Z	2.92 December 18, 2018	just treated me for what I thought I had - extreme heartburn. turns out it was inflamed gallbladder and I ended up in the ER with emergency surgery to remove.
2018-12-18T00:00:00Z	4.17 December 17, 2018	Both my wife and adult special needs son see this doctor and it was now my turn to begin seeing him.Do, this was my first visit.IHA will request a transfer of my records and I look forward to a good relationship with this doctor.
2018-12-14T00:00:00Z	5 December 13, 2018	Excellent.
2018-12-13T00:00:00Z	4.17 December 12, 2018	very good. attended to my needs.
2018-12-11T00:00:00Z	5 December 10, 2018	very knowledgeable & respectful m
2018-12-05T00:00:00Z	5 December 4, 2018	Dr. Gertner is a RockStar
2018-12-02T00:00:00Z	5 December 1, 2018	excellent
2018-11-30T00:00:00Z	5 November 29, 2018	Very good.
2018-11-29T00:00:00Z	5 November 28, 2018	Dr. Gertner's communication skills are excellent. He encourages questions, answers them completely and then follows up with more questions.
2018-11-28T00:00:00Z	4.58 November 27, 2018	Doctor seemed very straight forward (which I like) and generally concerned about my health.
2018-11-28T00:00:00Z	5 November 27, 2018	Craig always listens to my concerns and we are able to collaboratively work out a plan of action
2018-11-28T00:00:00Z	5 November 27, 2018	Great; I forgot to ask (and the receptionist missed the note in my paperwork) about Patient Portal access so I won't have it until I get the mailing. No big issue, just a minor hiccup.
2018-11-27T00:00:00Z	5 November 26, 2018	Dr. Gertner was excellent. I felt that he really took his time with me, and answered all my questions. He seemed to be very knowledgeable, and in the future, if I have medical concerns, I feel he would be able to direct me to the proper care/treatment.
2018-11-17T00:00:00Z	5 November 16, 2018	The visit was good. While Dr. is not our long term physician, he is very good, and gives us confidence in our future care.
2018-11-16T00:00:00Z	5 November 15, 2018	Professional, informative and thorough.
2018-11-13T00:00:00Z	5 November 12, 2018	Great job by the whole staff.
2018-10-30T00:00:00Z	5 October 29, 2018	I liked Dr. Gertner very much.
2018-10-27T00:00:00Z	5 October 26, 2018	he's a kind an thoughtful man
2018-10-26T00:00:00Z	5 October 25, 2018	The entire office appeared to be working at a reasonable pace - no delays, and yet handling my needs completely. Doctor answered questions to full satisfaction, without appearing rushed. Happy to use this provider!
2018-10-25T00:00:00Z	5 October 24, 2018	Dr. Gertner is comfortable to talk with & very helpful.
2018-10-25T00:00:00Z	2.92 October 24, 2018	the doctor was great. one of the only doctors I've had to really listen . really hoping he can help me!
2018-10-24T00:00:00Z	5 October 23, 2018	Excellent visit. Dr. Gartner was attentive and professional.
2018-10-23T00:00:00Z	5 October 22, 2018	I always enjoy visiting with this Doctor. He is very concerned with my overall health and offers excellent suggestions and aid.
2018-10-18T00:00:00Z	5 October 17, 2018	good visit. he provided all necessary information and recommendations.
2018-10-17T00:00:00Z	5 October 16, 2018	The doctor caught the above mistake on his own, which I really appreciated. He remembered this when I came in the next week. He is very thoughtful and pays close attention to what I say.
2018-10-16T00:00:00Z	5 October 15, 2018	Great. Puts me at ease!
2018-10-12T00:00:00Z	5 October 11, 2018	Dr Gertner is personal and professional. He is familiar with my history and condition and provides helpful and encouraging suggestions. I like his emphasis on my responsibilities for my health care and the fact that he does not just rely on medication.
2018-10-11T00:00:00Z	5 October 10, 2018	First visit. It would be helpful if the paperwork would have been mailed to me prior to the visit. Many questions and dates needed to complete the questions. It is easier to have the info done in advance of the visit.
2018-10-10T00:00:00Z	5 October 9, 2018	Everyone and everything was great.
2018-10-03T00:00:00Z	5 October 2, 2018	The entire IHA Internal Medicine & Pediatrics - Plymouth team is incredible. Both me and my son are with Dr. Van Hooser and we couldn't be happier. He knows and cares about us and wants us to be as happy and healthy as possible. He begins asking us about life and eases into the medical questions. The most recent visit was for a bug I caught and had for a few days. The doctor I had there was also very kind and cared about my experience. Very helpful and kind. We will never go anywhere else :)
2018-09-30T00:00:00Z	5 September 29, 2018	Dr. Gertner was knowledgeable, caring, and concerned about my overall physical and mental health. He's a great doc!
2018-09-28T00:00:00Z	5 September 27, 2018	Dr Gertner is phenomenal, as is the staff, but the efficiency in which they operated (only on this visit) was a bit of a bummer.
2018-09-18T00:00:00Z	5 September 17, 2018	Dr. Gertner came highly recommended to ke and now I underatand why. it was very nice to sit down with a person that truly showed he was paying attention to what I was talking about and gave great feedback.
2018-09-16T00:00:00Z	5 September 15, 2018	Dr. Gertner is always very pleasant, informative, listens and is never rushed.
2018-09-15T00:00:00Z	4.17 September 14, 2018	For issues that I had raised as concerns, the provider listened but did not ask any follow up or probing questions to see if the issues might have been related to another condition.
2018-09-09T00:00:00Z	5 September 8, 2018	Dr. Gertner is very easy to talk to and shows genuine concern for your well being.
2018-09-06T00:00:00Z	5 September 5, 2018	My office visit with my doctor went just fine.
2018-09-04T00:00:00Z	4.58 September 3, 2018	I am new to this area and was looking for a Primary Care Physician. A close friend of mine is a patient of one of the Drs. and recommended I contact your IHA office for a physician. I am very pleased and have another appointment in October for further annual tests.
2018-08-28T00:00:00Z	5 August 27, 2018	Dr. Gertner is great. I usually see Dr. Weener who is amazing but am glad that I was able to see someone who is just as knowledgeable, friendly and seemingly concerned about my health when she's not available.
2018-08-28T00:00:00Z	2 August 27, 2018	I am 54 yrs. old women felt a little uncomfortable with a very young male doctor. At one time he cut me off when I was talking. I really wanted to see a woman but he was the only doctor who could see me at the time I need to be seen. He was OK but I think I would feel more comfortable with a female but also someone I feel is listening to me!
2018-08-24T00:00:00Z	5 August 23, 2018	I was seeing a new doctor for the first time and was very surprised he knew all my medical history. Felt very comfortable.
2018-08-19T00:00:00Z	5 August 18, 2018	Very good.
2018-08-14T00:00:00Z	5 August 13, 2018	People could not of been ANY better!!!
2018-08-14T00:00:00Z	4.58 August 13, 2018	Seemed knowledgeable, friendly, concerned.
2018-08-14T00:00:00Z	5 August 13, 2018	This was not my normal provider but he did an excellent job and had a great personality. Made me feel comfortable during visit and now I'm switching providers to be his patient.
2018-08-11T00:00:00Z	4.17 August 10, 2018	This was a new patient visit so of course I had paperwork to fill out which is why it took longer to be seen.
2018-08-09T00:00:00Z	5 August 8, 2018	I felt that I was very thoroughly informed.
2018-07-30T00:00:00Z	5 July 29, 2018	Dr. Gertner listened very well and also observed things which I did not mention. He was very concerned with my well-being.
2018-07-28T00:00:00Z	4.58 July 27, 2018	I had seen Dr. Gertner once before and liked his attitude and manner. He seems very thorough and genuinely interested in providing the best care possible.
2018-07-27T00:00:00Z	5 July 26, 2018	excellent physician. Smart, respectful and a good listener
2018-07-22T00:00:00Z	5 July 21, 2018	The visit went well.
2018-07-14T00:00:00Z	5 July 13, 2018	dr. Gertner always answers all my questions in a kind and easy to understand manner. I am so happy to have such a wonderful Pcp
2018-07-12T00:00:00Z	4.58 July 11, 2018	the doctor was great and very informative
2018-07-11T00:00:00Z	5 July 10, 2018	very good
2018-07-04T00:00:00Z	5 July 3, 2018	very good
2018-06-23T00:00:00Z	4.17 June 22, 2018	good
2018-06-21T00:00:00Z	4.17 June 20, 2018	long wait time
2018-06-21T00:00:00Z	5 June 20, 2018	This is the first time I had to wait a while for Dr Gertner. They are always on time. However, this day they were more than 20 min behind. I explained my situation and that I walked over from work and that I could go back until they have caught up. The office staff were great. They checked with my husband who was the appointment right before mine to get approval to see both of us at once. THIS WORKED GREAT for everyone. The staff worked very quickly to pull this together. I (We) were very impressed on their professionalism and kindness.
2018-06-19T00:00:00Z	5 June 18, 2018	If Dr. Weener was not available next time I needed, I would be very happy to see Dr. Gertner.
2018-06-14T00:00:00Z	5 June 13, 2018	After leaving his office, I felt good about all that transpired during the visit.
2018-06-12T00:00:00Z	4.58 June 11, 2018	Dr. Gertner was professional and courteous. This was my first time visiting with this provider.
2018-06-07T00:00:00Z	2.5 June 6, 2018	My only beef is that I mentioned I had a sore throat and wasn't feeling too well, and the doctor basically ignored that.....I gave up. I still have a sore throat today. But, since I was only in there for a checkup, perhaps that's to be expected.
2018-06-06T00:00:00Z	5 June 5, 2018	Good Job.
2018-06-02T00:00:00Z	4.17 June 1, 2018	Dr. Gertner is a very friendly person who seems to care about you as a patient. He listen to my concerns.
2018-06-01T00:00:00Z	5 May 31, 2018	I noted that the provider took longer than 15 min after my appointment time, but it was not much longer and I was informed that he was running behind. I did not feel like my wait time was excessive and I was not annoyed or put off by the slight delay. I understand that sometimes a previous patient may need a little more time than originally alotted for.
2018-05-29T00:00:00Z	5 May 28, 2018	*Doctor Gertner is an incredible doctor, professional - credit to the medical field. he is an asset to your organization & I have recommended him to others already.
2018-05-24T00:00:00Z	5 May 23, 2018	Gertner was awesome.
2018-05-20T00:00:00Z	5 May 19, 2018	Good experience.
2018-05-17T00:00:00Z	5 May 16, 2018	I requested a Appt. ASAP. For the last month a was having bad lower back pain. Doctor Gertner saw me and was very knowledgeable and reassuring. 2 days into my treatment and I'm already feeling better. Great staff at the office. can't say enough good things. hardly any wait time. In and out in 30 or so minutes. Well done.
2018-05-16T00:00:00Z	5 May 15, 2018	Great experience.
2018-05-12T00:00:00Z	4.58 May 11, 2018	Dr Gertner worked hard to provide me with a diagnosis. Seemed to care about getting it right and cautioned me to go to an ER if I did not get better overthe weekend.
2018-04-30T00:00:00Z	3.75 April 29, 2018	The nurse who took my weight and blood pressure was unenthusiastic and didn't seem to care about her job.
2018-04-25T00:00:00Z	5 April 24, 2018	I have seen Dr. Gertner twice and he is a wonderful addition to the IHA team.
2018-04-25T00:00:00Z	4 April 24, 2018	I only saw the provider very briefly. The nurse flushed my ears (my reason for the visit) and was able to take care of me. The provider only came in to check that he was satisfied with her procedure.