Last Updated: 4/3/2020 2:23 pm EST
*Screening available Monday through Friday from 7:00 am - 10:00 pm and Saturday & Sunday from 8:00 am - 8:00 pm.
COVID-19 Testing Criteria Update
As of March 27, 2020, testing at this time continues to be restricted to high-risk populations, including the elderly, people with chronic illnesses, or special populations such as healthcare workers.
With the news surrounding COVID-19 changing rapidly, it is understandable to feel concerned or even a bit anxious. We want to assure you that IHA is well prepared to address this virus and are putting processes in place to keep our patients, staff and communities safe. We have been and will continue to follow all recommendations put forth by the Centers for Disease Control and Prevention (CDC).
What we're doing to protect our patients' well-being:
We are asking that patients who have any of the symptoms of COVID-19 get screened.
Any IHA patients who have symptoms of fever and upper respiratory illness, including dry cough or shortness of breath, are asked to complete the free online COVID-19 screening. Your symptoms will be reviewed by an IHA provider who will advise on the next steps of your treatment. If you are not able to complete the online screening, please call your IHA primary care practice to speak with a nurse about your symptoms.
We are carefully sanitizing all of our practices.
All IHA practices and buildings are following the cleaning protocols set out by the CDC to ensure safe, sanitized environments for our patients, staff, and providers and prevent the spread of germs.
We are consolidating resources to best protect our patients.
In order to minimize your risk of contracting COVID-19:
- Simple Sick and Minor Injury Clinic at IHA Urgent Care Domino’s Farms continues to welcome patients with illness or injury other than fever and upper respiratory illness, including cough or shortness of breath, who need urgent care. We encourage you to save your spot at this urgent care location.
- Some of our Urgent Care locations are closing temporarily in order to protect healthy patients of the adjacent Primary Care practice locations for the near future. (see below)
- Patients with symptoms of fever and upper respiratory illness, including dry cough or shortness of breath, must complete the free online COVID-19 screening and have their symptoms reviewed by an IHA eCare provider, who will recommend additional treatment if appropriate.
- Most of our Primary Care practices will continue to welcome patients without fever and upper respiratory illness symptoms, including dry cough and shortness of breath, for scheduled appointments. Patients of our Primary Care locations that are closing temporarily (see below) will be welcomed for care at a nearby IHA Primary Care practice.
- All IHA Primary Care and Pediatrics practices are temporarily no longer accepting walk-in patients.
Our primary concerns are your safety and addressing your medical needs. We appreciate your patience and cooperation during this time. Thank you for your understanding as we take unique measures to keep all of our IHA patients healthy!
IHA Primary Care Practices Temporarily Closed
Patients of these practices will be contacted to confirm the new location of your upcoming appointment.
IHA Urgent Care Locations Temporarily Closed
- IHA Urgent Care Hamburg
- IHA Urgent Care Howell
- IHA Urgent Care Milan
- IHA Urgent Care South Lyon
- IHA Urgent Care WestArbor
IHA Patients with Symptoms of Fever and Upper Respiratory Illness, Including Cough and Shortness of Breath
Patients must complete the free online COVID-19 screening to have an IHA provider review their symptoms and recommend a treatment plan.
What to expect when you arrive at an IHA location:
Outside of all IHA practices, you will be met by a greeter. The greeter will assess all patients and guests prior to entering the building to ensure the health and safety of all. The greeter may take your temperature before you can enter the building. The greeter will be wearing personal protective equipment including an eye shield, mask, gown and gloves, which may be alarming to younger patients.
You may be asked to wear a mask while you wait for care, or to seek care at another location based on the greeter’s assessment prior to entering the facility.
Please keep in mind that it is critical to limit the number of people in our buildings and we ask that you do not bring unnecessary guests to your appointments.
COVID-19 Printable Resources:
Social Distancing Guidelines
Home Quarantine Instructions
IHA Practice Updates
After Testing Instructions
Recommendations for At-risk Patients
At-home Fitness Tracker
COVID-19 Digital Resources:
Free Food Resources for Students & Families
Frequently Asked Questions about COVID-19
Video Appointments at IHA
What to do if:
You or a household member have been directed to home-quarantine?
Follow these guidelines to home-quarantine.
You have been exposed to COVID-19, but have no symptoms of the disease?
Monitor your symptoms and take the free online COVID-19 screening if you develop fever, shortness of breath, cough. Practice social distancing and consider home-quarantining.
You think that you need to be tested for COVID-19, because you have symptoms of fever, cough, shortness of breath?
Do not enter a medical practice or hospital. Take the free online COVID-19 screening, where your IHA eCare provider will advise on next steps.
You have a family member or someone that you live with that has a suspected or confirmed case of COVID-19?
Review the recommended precautions for household members of patients with confirmed or suspected COVID-19 here (page 2).
Together, we can reduce the risk of exposure to COVID-19 and help you and your family remain healthy and safe!